Terms & Conditions

1. Introduction

Welcome to kaajLagbe. By using our website or app, you agree to the following terms and conditions. These terms act as a legal agreement between you and the kaajLagbe platform.

2. Service Delivery Timeframe

kaajLagbe is a service marketplace. When a customer hires a professional (Tradie), the delivery timeframe is determined based on the type of work.

• Emergency services generally receive a response within 1-3 hours.
• For scheduled jobs, the delivery timeframe is specified based on mutual agreement.
• In case of unavoidable delay, the professional must notify the customer in advance.

3. Refund Policy

Since the platform connects customers and professionals, the payment transaction is mainly between them. However, if refunds are applicable for platform fees or subscriptions:

• If incorrectly charged on the platform, refunds will be processed within 5-7 working days upon validation of the complaint.
• If a professional refuses to work after taking full payment, appropriate action will be taken based on evidence.

4. Return / Cancellation Policy

Since this is a service platform, direct 'product return' is not strictly applicable, but the cancellation policy is as follows:

• Customers can cancel a booking before the work starts without any penalty.
• If canceled during the work, compensation may apply based on mutual discussion.
• If defective parts are supplied with the service, the professional is obliged to replace them within a specified time.

5. After-sales Service / Warranties

We are committed to ensuring the quality of work.

• After any repair work, the professional must provide a minimum warranty (e.g., 7-30 days, depending on the work).
• If the same problem occurs again during this warranty period, the professional is obliged to resolve it free of charge.
• For any complaints, please contact the platform's grievance redressal officer.